Quality Policy

We, the employees of Utico Group Company (Utico, Utico Services & Aqualine), proudly pronounce our personal commitment to understand, meet and, when-ever possible, exceedingly satisfy our Customers’ Requirements through the continuous improvement of our processes. We are dedicated to delivering Quality Product & Services on-time, every time at the most competitive cost possible and to achieve sustained, profitable growth by providing services which consistently satisfy the needs and expectations of our customers and partners.

This  level of Quality is achieved through adoption of a system of  procedures that reflect the competence of the Company to existing  customers, potential customers, and independent auditing authorities.  Achievement of this policy involves all staff, who are individually  responsible for the Quality of their work, resulting in a continually  improving working environment for all. This policy is provided and  explained to each employee by the CEO and/or the Quality/Team Head.  To achieve and maintain the required level of assurance, the CEO  retains responsibility for the Quality System managed through Quality  Head with routine operation controlled by the Team Head.

Utico  uses sophisticated Automation tools such as ERP, SCADA and Auto-cad  etc for Business and Production Processes to manage the Operation,  Maintenance, Distribution, Purchase, Procurement, Inventory,  Marketing, Projects, QC, CRM etc for Utility Water and Power  Production effectively and efficiently, while fostering a Quality  conscious culture across the organization.

Also,  in our business activities, we place paramount importance on  “customer focus,” seeking to maximize customer satisfaction  by approaching things from our customers’ perspective and  anticipating their needs. We will deliver exactly what the customer  demands, time and again.

These  principles form the basis of our competitiveness – continuous  improvement of the Quality of our products & services while  relying on close customer contact & internal development through  the absorption of the most modern technologies available, which has  allowed us to take the leadership in each of the Utility Production  and Services, we operate in.

We  are committed to being a highly profitable, socially responsible, and  leading Producer of Utilities, environmentally friendly, Utility  Products and Services under the Utico brand, for customers  predominantly in UAE and Asian markets and to provide fulfillment and  prosperity for all stake-holders such as employees,  employer,  investors and suppliers.