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Quality Policy

We, the employees of Utico Group Company (Utico, Utico Services & Aqualine), proudly pronounce our personal commitment to understand, meet and, when-ever possible, exceedingly satisfy our Customers’ Requirements through the continuous improvement of our processes. We are dedicated to delivering Quality Product & Services on-time, every time at the most competitive cost possible and to achieve sustained, profitable growth by providing services which consistently satisfy the needs and expectations of our customers and partners.

This level of Quality is achieved through adoption of a system of procedures that reflect the competence of the Company to existing customers, potential customers, and independent auditing authorities. Achievement of this policy involves all staff, who are individually responsible for the Quality of their work, resulting in a continually improving working environment for all. This policy is provided and explained to each employee by the CEO and/or the Quality/Team Head. To achieve and maintain the required level of assurance, the CEO retains responsibility for the Quality System managed through Quality Head with routine operation controlled by the Team Head.

Utico uses sophisticated Automation tools such as ERP, SCADA and Auto-cad etc for Business and Production Processes to manage the Operation, Maintenance, Distribution, Purchase, Procurement, Inventory, Marketing, Projects, QC, CRM etc for Utility Water and Power Production effectively and efficiently, while fostering a Quality conscious culture across the organization.

Also, in our business activities, we place paramount importance on "customer focus," seeking to maximize customer satisfaction by approaching things from our customers' perspective and anticipating their needs. We will deliver exactly what the customer demands, time and again.

These principles form the basis of our competitiveness – continuous improvement of the Quality of our products & services while relying on close customer contact & internal development through the absorption of the most modern technologies available, which has allowed us to take the leadership in each of the Utility Production and Services, we operate in.

We are committed to being a highly profitable, socially responsible, and leading Producer of Utilities, environmentally friendly, Utility Products and Services under the Utico brand, for customers predominantly in UAE and Asian markets and to provide fulfillment and prosperity for all stake-holders such as employees, employer, investors and suppliers.